How safe is it for me to use my credit card on your site?
We make use of payment methods through PayFast, one of South Africa’s largest and safest online payment portals.
PayFast is committed to keeping you, your customers and all sensitive information secure. We have a multitude of automated and manual checks in place to protect both buyers and sellers from fraudulent transactions. Online retail has a fraud rate between 1 and 2% of all transactions. Through effective controls, PayFast’s is currently below 0,2% and still going down.
We use Extended Validation SSL with 2048-bit encryption. Only two of the four major South African banks use this –the highest– level of encryption currently available. We also use 3D secure for all payments, that requires buyers to enter their one time PIN.
We have also been approved by Google Shopping on our payment security SSL certificate.
I want to provide feedback about a product. How do I do this?
You are welcome to send us an email on firstname.lastname@example.org or WhatsApp us on 078 312 6514
How does layby work?
WhatsApp us on +27 (0)78 312 6514
Payment is over two months
Good to be dispatch as soon as full payment has been made
How do refunds work?
If you are not completely satisfied with the product, please inform us within 48hrs. You will need to courier back the product to us within 7 days of purchase at your own cost. Unfortunately, we do not offer refunds however we can give you a voucher which you can use at a later stage.
How do I cancel my order?
Send an email to email@example.com stating the reason(s) you would like to cancel your order and attach your stamped bank account confirmation details. We will then process your voucher within 7 working days. Direct costs incurred may need to be deducted from the order.
Can I pay and collect the same day?
You may pay and collect your order.
Do you deliver and delivery timelines?
Yes, we courier to anywhere in South Africa with our trusted courier partners. The delivery fee will be quoted on based on your full delivery address and products selected. The delivery fee can be calculated on the checkout page of our website. Deliveries take between 3 to 5 working days from payment.
Where is your store located?
We are an online store, and we deliver to anywhere in South Africa.